Effective Date: September 30, 2026
eSire Software ("eSire," "we," "us," or "our") respects your privacy and is committed to protecting personal information entrusted to us.
This Privacy Policy applies to information collected through our website, our eSire software platform, customer and subscriber portals, and related services (collectively, the "Services").
1. Information We Collect
We may collect information directly from you, from organizations that use our Services, and automatically when you interact with our websites or applications.
Information You Provide to Us
Depending on how you interact with eSire, we may collect:
- Name
- Business or organization name
- Email address
- Telephone number
- Mailing or business address
- Account and login information
- Billing and subscription information
- Customer support communications
- Information submitted through contact, demo, or onboarding forms
Information Stored in the eSire Platform
Organizations using eSire may enter information into the platform as part of their business operations. This may include information relating to customers, contacts, animals, inventory, collections, shipments, orders, facilities, billing, and other operational records.
In many cases, eSire processes this information on behalf of the subscribing organization. The subscribing organization is responsible for determining what information it enters into the Services and for ensuring that it has the appropriate authority to provide that information to us.
Information Collected Automatically
When you access our websites or Services, we may automatically collect certain technical information, including:
- Internet Protocol (IP) address
- Browser type and version
- Device and operating system information
- Pages or features accessed
- Date and time of access
- Referring website or source
- Application logs and diagnostic information
We may use cookies and similar technologies where necessary for authentication, security, preferences, application functionality, analytics, or other permitted business purposes.
2. How We Use Information
We may use information collected through the Services to:
- Provide, operate, and maintain the eSire platform
- Create and administer user and customer accounts
- Authenticate users and maintain application security
- Process subscriptions and billing
- Provide customer support
- Respond to inquiries and demo requests
- Operate collection, inventory, shipping, reporting, and accounting features
- Improve the performance and functionality of our Services
- Diagnose technical problems
- Prevent fraud, misuse, unauthorized access, and security incidents
- Comply with legal and regulatory requirements
- Enforce our agreements and protect our legal rights
3. Customer Data
Our customers retain ownership of the business data they submit to the eSire platform, subject to the terms of their applicable agreements with us.
eSire uses customer data to provide and support the Services and does not use customer operational data for unrelated purposes except as authorized by the customer, permitted by our agreements, required by law, or necessary to protect the security and integrity of the Services.
4. How We Share Information
We do not sell personal information for monetary compensation.
We may disclose information to third parties in the following circumstances:
Service Providers
We may use third-party service providers to assist with hosting, cloud infrastructure, communications, payment processing, analytics, customer support, software development, security, and other business functions.
These providers may access information only as necessary to perform services on our behalf and are expected to protect that information appropriately.
Integrations Requested by Customers
If a customer enables an integration with a third-party service, such as a shipping carrier, accounting system, payment provider, or other business application, information may be exchanged with that service as necessary to provide the requested integration.
Third-party services are governed by their own privacy policies and terms.
Legal Requirements
We may disclose information when we reasonably believe disclosure is necessary to:
- Comply with applicable law or legal process
- Respond to lawful requests from public authorities
- Protect the rights or property of eSire or others
- Investigate fraud or security incidents
- Protect the safety of users or the public
Business Transactions
Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction. Where required by law, appropriate notice will be provided.
5. Payment Information
Payments for eSire subscriptions may be processed by third-party payment processors.
We generally do not store complete payment card numbers or card security codes on eSire systems. Payment information provided to a payment processor is subject to that provider's privacy and security practices.
6. Data Security
We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse.
These safeguards may include access controls, authentication mechanisms, encrypted communications, infrastructure security, logging, monitoring, backups, and other security measures appropriate to the nature of the information being processed.
No method of transmitting or storing information can be guaranteed to be completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain customer accounts, satisfy contractual obligations, comply with legal requirements, resolve disputes, maintain appropriate business records, and enforce our agreements.
Customer data may also be retained or deleted according to the applicable subscription agreement or customer instructions.
8. Cookies and Similar Technologies
Our websites and Services may use cookies and similar technologies to support authentication, maintain user sessions, remember preferences, protect against fraud and abuse, understand site usage, and improve our Services.
Browser settings may allow you to restrict or delete cookies. Disabling certain cookies may prevent portions of the Services from functioning properly.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have rights relating to your personal information, including the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Request a copy of certain personal information
- Opt out of certain uses or disclosures where applicable
- Withdraw consent where processing is based on consent
- Appeal certain decisions regarding a privacy request where applicable
These rights are subject to applicable law and may not apply in every circumstance.
If your information was provided to eSire by one of our customers, such as your employer or another business organization, you may need to submit your request directly to that organization. We will assist our customers with applicable privacy requests where required.
10. How to Submit a Privacy Request
You may contact us regarding your personal information or submit a privacy request using the contact information below:
eSire Software
2038 670th Rd
Gordon, NE 69343
United States
Email: brandon@esiresoftware.com
We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising privacy rights provided by applicable law.
11. State Privacy Rights
Residents of certain U.S. states may have additional privacy rights under state law.
Where applicable, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain processing involving the sale of personal data, targeted advertising, or certain forms of profiling.
eSire will process qualifying privacy requests in accordance with applicable law.
12. Children's Privacy
The Services are intended for businesses and professionals and are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13 through our website or Services.
13. Third-Party Websites and Services
The Services may contain links to or integrations with websites and services operated by third parties.
We are not responsible for the privacy practices of third parties, and their collection and use of information is governed by their own policies.
14. International Users
eSire operates from the United States. If you access the Services from another country, information may be transferred to, processed, and stored in the United States or other locations where our service providers operate.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, or legal requirements.
When we make changes, we will update the effective date shown at the top of this page. If required by law, we will provide additional notice regarding material changes.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact:
eSire Software
2038 670th Rd
Gordon, NE 69343
United States